A one-month subscription runs 31 days from the payment date. Payments before 13:00 (GMT+8) start the same day; otherwise the next day. Three days before the subscription ends, we'll email to ask about renewal.

　　After payment is confirmed, you'll receive a Trello invite from your project manager within 24 hours to start submitting requests. Most work, like a logo or a 2-minute reel, is completed within 72 hours. Larger projects such as web design need more time—details available on request. We mainly communicate via Trello, and do not accept other messaging tools or software.